Here is a post that was written by Trina Fonzer after an experience she had at Tim Horton’s in Richmond, IN. Although these particular occurrences were in Richmond, IN, I would imagine all of us have had similar experiences in other cities at Tim Horton’s or the equivalent. Hear her story and holla back and tell us your experience with Time vs. Quality.

I was in your store last night, and the ladies on duty were so courteous, and I got my drink in a very timely manner. The reason I am sending this comment is because of the drastic difference there is between going in the morning and going at night. From November until about the first week of March I was in Tim Horton’s on a weekly basis, sometimes more than twice a week, getting the most wonderful drink in the world, a hot apple cider w/caramel and whipped topping. I have stopped going in the mornings because, to me, the service is so fast that it’s almost rude how the workers rush you through the drive-thru line. It’s sort of chaotic. Before you hand your money in, they are holding the drink out in your face and saying have a nice day. Also every time I get a bacon and cheese biscuit, the cheese is never melted, because they are in such a hurry to move you through the line. I have to come to work to heat up a cold piece of cheese. I appreciate the workers trying to get people through a line in a timely manner, but at the same time, you could take a little time to give customers time to get settled once they are given their orders. Please address this matter with the Richmond, IN store. Thank you!